Plans for teams shipping product notifications
All plans include email + webhook delivery, signed events, and dashboard visibility.
Free
For prototypes and internal tools
$0 /month
- 2 projects
- 2,000 sends / month
- 7-day retention
- 60 RPM
- Community support
Starter
For production apps with steady traffic
$29 /month
- 5 projects
- 50,000 sends / month
- 30-day retention
- 300 RPM
- Email support
- Optional +50,000 pack
Business
For larger teams and higher volume
$119 /month
- 25 projects
- 300,000 sends / month
- 180-day retention
- 1,000 RPM
- Priority support
- Up to 5 extra send packs
Built for transactional notifications
SendPromptly pricing is designed for teams that send operational messages from real product events: order confirmations, trial reminders, invoice failures, password resets, and security alerts. Instead of pricing by “marketing contacts” or bundled campaign features, plans map to application delivery volume, retention, and request throughput.
That means engineering and product teams can model cost earlier in the build phase and avoid surprise upgrades after launch. As your event volume grows, you keep the same API pattern (POST /v1/events) and scale through higher monthly sends, higher RPM limits, and additional packs on eligible plans.
Frequently asked questions
Can I start free and upgrade later?
Yes. You can start on Free for local or internal testing, then upgrade when you move production traffic. Upgrades apply immediately.
What happens when I reach the monthly send limit?
Ingestion is blocked once your plan quota is exhausted. This protects billing predictability and makes limit behavior explicit for your team.
Are overage options available?
Starter and Business plans include optional send pack paths shown in the plan table, so you can extend monthly capacity without changing your integration.
What is the best plan for production workloads?
Most teams start with Starter for their first production deployment. Business is a better fit when you need higher throughput, longer retention windows, and priority support.
Can I use one account for dev, stage, and prod?
Yes. Plan capacity can be used across your project environments. Keep separate environment tokens so test traffic and production traffic remain isolated.
Do you offer annual billing?
Yes, for Business and larger agreements. Contact sales for annual invoicing and procurement workflows.
Can I downgrade or cancel?
Yes. Downgrades take effect at the next billing cycle. You can also cancel and retain access through the current paid period.
Do you support high-volume or custom requirements?
Yes. If your workload exceeds standard limits or requires a custom retention or support model, contact sales for a tailored plan.